On placement of the order, we will send you an order confirmation mail listing all relevant details pertaining to your order. Products Shipping is based on the nature of the product and the timing might vary for each type. Confirmations are provided by the support department upon order placement.
We ship our products all over Canada. You will need to provide us with a valid and complete shipping address.
Our logistics partners will deliver the product at your doorstep. However in certain exceptional cases, where the product needs to be taken into a specific room or if some extra arrangements needs to be made to take the product to the desired location due to inaccessibility posed by small/ limited/ insufficient space of road, path, gate, doorway etc, our logistic partner(s) will charge an extra/additional fee.
Customer will need to pay this fee in cash to the responsible courier person at the time of delivery. This additional charge is also applicable to residences/businesses that may have a steep uphill or downhill slope(s), which lead to the entrance.
Urbanized will not entertain nor accept order cancellation at the time of delivery due to your failure to check the condition in which the product arrived.
Shop with confidence!
We understand that creating a home is an investment of your time and money. We want every step of the process to be a positive experience. If you are not completely satisfied, just let us know.
- Our Customer Service team can track your order and offer up-to-date information at any time.
- Our delivery professional always treats you with respect, assemble as paid or requested.
- Our dedicated customer service is always available to help you.